Shipping & Returns

Policy Updated on: November 2, 2010

TrainLiquidators.com appreciates our customers. We will do our best to provide quality products and service. Your business is important to us so we want you to fully understand our policy guidelines. Remember they are only guidelines: questions, suggestions and even complaints are always welcome.

PAYMENT:

For your convenience we accept VISA, MasterCard and Discover and PayPal. Your card will be charged when you place the order. We strive to ship the order within 72-96 hours from receipt of approve credit card orders. We also can accept checks and money orders. Checks will have a minimum 10 day waiting period to assure it clears prior to shipping.

ORDERING:

It is important to order all items by the correct part number. This will speed your order and help eliminate errors. You may e-mail order questions if you need clarification on any item you want to purchase, before you place your order. We will return a reply within 24 hours.

E-mail your question to: sales@trainliquidators.com

HOURS:

Our web site can receive orders and is open 24 hours a day.

PRICES:

Although we make every effort to offer competitive prices, in some cases, price adjustments must be made and TrainLiquidators.com reserves the right to change pricing without notice. In the rare event of a pricing error on an open order, you will be contacted prior to shipment to authorize the change.

SHIPPING:

We will endeavor to ship all orders same day and do our best to follow your special shipping instructions. We normally ship orders via one of the following:

USPS Priority Mail in the US
USPS Parcel Post (for larger orders)
USPS Air Parcel Post to foreign countries*
FedEx Ground

BAD CHECKS:

Any order having a returned check (for any reason) will be charged a $35.00 fee. To avoid legal action, the check must be redeemed by a certified check or bank money order within 5 business days of notification. If legal action is necessary, the customer will be responsible for all charges incurred in collection.

SHORTAGES:

Shortages must be reported at the time the package is opened - NO EXCEPTIONS. All orders are checked for accuracy after picking and are double checked prior to sealing the container.

HIDDEN DAMAGE:

Hidden damage must be reported at the time the package is opened - NO EXCEPTIONS. ALL BOXES AND PACKING MUST BE SAVED to receive credit for damages. We will pay shipping charges.

SHIPPING DAMAGE:

If a package arrives in broken or mutilated boxes or if shipments are incomplete, be sure the driver notes on your bill of lading. Claims against freight carriers are made by the recipient, not TrainLiquidators.com

RETURNED GOODS POLICY:

Since as our name implies, unless otherwise noted these items are limited or discontinued. We cannot accept returns for any reason except a shipping error on our part. You will need to email us for an RMA prior to returning anything. Packages returned without an RMA will not be refunded.

WARRANTY POLICY:

All merchandise shipped is new. Any warranty should be handled by the manufacturer of that product, not TrainLiquidators.com

TAXES:

Prices on our site do not include sales tax. Any items shipping to an Illinois address will be charged 7% sales tax.

DOUBLE CHECK ALL PART NUMBERS AND DESCRIPTIONS BEFORE PLACING ORDER!

Please e-mail us at sales@trainliquidators.com for assistance.

You can contact us by mail at
TrainLiquidators
PO Box 382
Grayslake, IL 60030-0382

Phone: 847-707-3141

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